Helpdesk / contact centres
For modern businesses, communication with both existing and new customers is vitally important. However, a great deal of this communication, while essential to the business, is routine – general queries, requests for literature, orders for standard products or services.
Dealing with these calls or e-mails and logging customer details can be a time consuming and expensive process. Using the services of a contact centre can free up valuable staff time for other projects.
GSL Data & Managed Services uses contact centre technology and systems in support of a number of our existing contracts. We have recently made a significant investment to expand our capacity and capability in this field and are now able to offer contact centre services as a stand-alone product for customers. Handling inbound calls via free, local rate or standard lines, we can provide:
- Information service: providing general information and answers to frequently asked questions for your customers.
- Literature: processing enquiries for product or company information and dispatching.
- Order processing: handling orders for standard products and services, and liaising with delivery and distribution functions.
- Database management: we can build and maintain a database to track customer contact, or - in most cases - manage an existing one.
We currently provide contact centre services for:
Our FM contracts that include the provision of helpdesk services include:
- GCHQ
- Met Office
- Nuffield Orthopaedic Centre
- NHS primary care LIFT projects in east London, north west London and Wolverhampton and Walsall
- North Wiltshire and Tower Hamlets schools